• Quality Family Dental care
  • We are delighted to announce the opening of Beau Monde Dental Care in June 2013

Terms and Conditions

Quality Care Initiative. What is it?

The Quality Care Initiative aims to provide a written appraisal of equipment and procedures to reassure patients that the care received is up-to-date and appropriate. Here are some of the standard achievements and aims at this practice:

Consent and Confidentiality

All patients are provided with a written treatment plan, including costs and options, to take away before deciding to go ahead with a course of treatment. We take patient confidentiality extremely seriously at Beau Monde and all personal information is treated in the strictest confidence.

Diagnosis

Check-ups include full mouth examination and periodontal (gum) charting plus oral cancer screening. All clinical staff are registered with the General Dental Council and are therefore compliant with regular training requirements according to the GDC’s Continued Professional Development scheme.

Equipment

The practice uses modern fibre optic operating equipment, surgery fittings and diagnostic digital X-ray facilities.

Sterilisation

Our team works to the highest standard of sterilization protocol. Disposable items are used wherever possible, including: gloves, masks, polishing brushes, root-filling instruments, beakers, bibs, water and suction tips. All other instruments are sterilized after every use according to regulation.

Materials

All materials used in fillings are high durability, high quality and, where, appropriate, blend with natural tooth colour. Confidence in our materials is backed by our twelve-month warranty.

Cosmetic Dentistry

Tooth whitening and veneers are available on the premises. We also offer non-surgical facial treatments using wrinkle reducing treatments and dermal fillers.

Adhesive Dentistry

The last few years have seen revolutionary improvements in dental materials, particularly the adhesives that can be used to stick fillings directly to teeth. These materials are tooth coloured and blend invisibly with the tooth. Your dentist will be pleased to discuss the options whenever an old filling needs replacing.

Warranty

Fillings are covered by a twelve-month warranty providing you attend routine check-ups and maintenance (this usually means every six months). The warranty allows replacements free of charge if the filling itself has failed i.e. the material has broken down. The warranty does not cover failure of the tooth either due to stress or impact fracture or due to the secondary dental decay or the onset of root infection. Crowns are automatically covered for two years and for five years if you choose a premium quality crown. You may be asked to pay a supplement if a new design or more durable material is chosen for the replacement crown. Failure of the tooth underneath the crown or onset of root infection is not covered by the warranty. Root fillings and non-standard treatments are not covered.

Complaints Procedure

We aim to make your experience at our practice as pleasurable as possible. However, should you have any complaints, please contact Dr Catherine Spalding who will be happy to deal with your complaint and talk you through our procedure. Alternatively you can pick up a copy of the procedure from reception.

Comments and Feedback

We continue to assess and monitor the quality of the service provided and we value your feedback. We invite you to use our confidential comment box available in reception.

Other Information

You can express a preference about which Dentist you see. We will make all reasonable efforts to ensure that the request is met but this may not always be possible. Should you wish to express a preference of practitioner, please state who you would like to be seen by when booking your appointment.

While we would like to be able to see all of our patients with ease, unfortunately, due to the nature of the building, not all of our treatment rooms are accessible by wheelchairs. If you have any disability that you think we need to know about, please call the practice before your appointment and we will endeavor to make suitable arrangements to meet your needs.

Missing appointments wastes time and resources which are needed for other patients. Charges apply to private patients cancelling with less than 24 hours notice and failing to attend appointments.

Patients who are violent or abusive to practice personnel, to other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities.